If you no longer need a hosting plan, domain, or other service, you can request its cancellation directly from your client area. Cancelling correctly ensures you are not billed again and that the service ends when you expect. This guide explains how to request a cancellation and the options you have when doing so.
Before you cancel #
Cancelling a service can remove data and take a website or email offline, so it is worth pausing to check a few things first:
- Back up anything you want to keep, such as website files, databases, and emails.
- Traslada tu dominio if you plan to keep it elsewhere.
- Confirm nothing important depends on the service, such as email accounts still in use.
How to request a cancellation #
- Inicia sesión en tu área de cliente.
- Abrir Servicios and select the service you want to cancel.
- Elige el Request Cancellation opción de la página de servicios.
- Select the cancellation type (see below) and give a brief reason if asked.
- Submit the request to confirm.
Immediate vs. end-of-term cancellation #
You will usually be offered two timing options, and choosing the right one matters:
- End of billing period: the service stays active until the current paid term ends, so you use what you have already paid for. This is the usual choice.
- Immediate: the service is cancelled right away, which takes it offline sooner and does not wait for the term to finish.
What happens after you cancel #
Once your cancellation is processed at the chosen time, the service stops and future invoices for it are cancelled. If you had automatic payments, you will no longer be charged for that service. Remember that data associated with the service may be removed, which is why backing up first is important.
Changed your mind? #
If you submitted a cancellation but want to keep the service after all, you can often withdraw the request from the service page before the cancellation date, or contact support to help. Acting before the scheduled date is key.
Solución de problemas #
- No cancellation option: some services require contacting support to cancel.
- Cancelled by mistake: contact support quickly to see if it can be reversed.
- Still being billed: confirm the cancellation was submitted and check the service status.
¿Necesita ayuda? #
If you are unsure about cancelling or want to keep your domain while ending hosting, our support team can guide you over live chat.
