Keeping your invoices paid on time keeps your hosting, domains, and other services running without interruption. Your Disoh client area makes it easy to see what you owe, review past invoices, and pay in a few clicks. This guide explains how to find and settle your invoices, and how to avoid missing one.
Where to find your invoices #
All of your billing lives in the client area, so you never have to hunt through email to find an invoice:
- Faça login na sua área do cliente.
- Abra o Faturamento menu e selecione Minhas faturas.
- You will see a list of invoices with their status: paid, unpaid, or cancelled.
How to pay an invoice #
- Click the invoice you want to pay to open it.
- Review the items and total.
- Choose your payment method.
- Confirm the payment.
Once paid, the invoice status updates to paid and your services continue without interruption.
Paying several invoices at once #
If you have more than one unpaid invoice, you may be able to use a mass-pay option to settle them together in a single transaction. Look for a mass-pay button on your invoices list when multiple invoices are due. This is handy if several services renew around the same time.
Understanding invoice status #
- Unpaid: awaiting payment; pay before the due date to avoid interruption.
- Paid: settled, nothing further to do.
- Overdue: past the due date; pay promptly to avoid suspension.
- Cancelled: no longer payable, for example if a service was cancelled.
Avoid missing an invoice #
The easiest way never to miss a payment is to keep your billing details current and consider automatic payment where available, so renewals are charged for you. Also keep your account email up to date, since invoice reminders are sent there.
Solução de problemas #
- Payment declined: check your card details and available balance, then retry.
- Invoice still shows unpaid: some methods take a little time to confirm; refresh after a few minutes.
- Do not recognise an invoice: open it to see the itemised services, or contact support.
Precisa de ajuda? #
If a payment will not go through or an invoice looks wrong, our support team can help you sort it out over live chat.
