If you have decided to leave, you can close your Disoh account. Doing it properly ensures your services end cleanly, you keep anything you want to save, and you are not billed again. This guide walks through the steps to close your account the right way, and what to consider before you do.
Before you close your account #
Closing an account is a significant step, so it is worth preparing first. Take a moment to:
- Back up your data: download website files, databases, and any emails you want to keep.
- Transferir seu domínio if you want to keep it, by transferring it to another provider.
- Save your invoices for your records before you lose access.
- Check nothing important still depends on your services, such as active email addresses.
Step 1: Cancel your active services #
An account with active services cannot simply be switched off, because those services are still running and billed. First, request cancellation for each active service from the Services area, choosing immediate or end-of-term as you prefer. This stops future renewals and invoices.
Step 2: Settle any outstanding invoices #
Make sure there are no unpaid invoices left on your account. Clearing your balance avoids reminders or late fees and leaves your account in good standing when you close it.
Step 3: Close the account #
Once services are cancelled and the balance is clear, you can close the account itself. Depending on the setup, you may be able to do this from your account settings, or you may need to contact support to complete the closure:
- Check your profile or account settings for a close-account option.
- If there is none, open a support ticket or live chat requesting account closure.
- Confirm the request when asked.
What happens after closure #
After your account is closed, your services end and your data associated with them is removed, which is why backing up first matters. You will no longer be billed. If you decide to return later, you would set up a new account.
Thinking of leaving over an issue? #
If you are considering closing your account because something is not working or you are unhappy, it is worth reaching out first. Often an issue can be resolved, or a plan adjusted, so you get what you need without leaving. Our team would genuinely like the chance to help.
Precisa de ajuda? #
If you would like help backing up your data, moving a domain, or closing your account, our support team can guide you through it over live chat.
