Disoh sends different types of email to keep you informed, from invoices and payment reminders to support replies and product notices. If you are getting too many, too few, or the wrong emails going to the wrong person, you can adjust your notification preferences in the client area. This guide explains what you can control and how.
The types of email you may receive #
It helps to know the main categories, because you can usually manage them separately:
- Billing emails: invoices, payment confirmations, and reminders.
- Support emails: replies to your tickets.
- Product and service notices: updates about your hosting or domains.
- General announcements: occasional news or offers.
Where to manage your preferences #
- Log in to your client area.
- Open your profile or account settings.
- Look for Email Preferences or the notification options within your contact settings.
- Tick or untick the categories you want to receive.
- Save your changes.
Sending emails to the right person #
If you have additional contacts on your account, each can have their own email preferences. This means you can route billing emails to whoever handles finances and support replies to your technical contact, so the right person always gets the right message. Set these per contact in the Contacts area.
Important emails you should keep on #
While you can reduce noise, it is wise to keep certain emails enabled so you do not miss something important:
- Invoices and payment reminders, so you never miss a renewal.
- Domain expiry notices, to avoid losing a domain.
- Support replies, so you see responses to your requests.
Marketing or general announcements are the safest to switch off if you want fewer emails.
Not receiving important emails? #
If expected emails are not arriving, the cause is often outside preferences. Check your spam folder, confirm your account email address is correct and current, and add Disoh’s address to your safe senders. If a colleague should be receiving them, check that contact’s preferences too.
Troubleshooting #
- Too many emails: switch off announcements and non-essential notices.
- Missing invoices: confirm billing emails are enabled and check spam.
- Wrong person getting emails: adjust the relevant contact’s preferences.
Need help? #
If your notification settings are not behaving as expected, our support team can help you sort them out over live chat.
