{"id":3859,"date":"2026-07-22T20:59:19","date_gmt":"2026-07-22T20:59:19","guid":{"rendered":"https:\/\/disoh.com\/support\/how-to-close-your-disoh-account\/"},"modified":"2026-07-22T20:59:19","modified_gmt":"2026-07-22T20:59:19","password":"","slug":"como-encerrar-sua-conta-no-disoh","status":"publish","type":"docs","link":"https:\/\/disoh.com\/pt\/support\/how-to-close-your-disoh-account\/","title":{"rendered":"Como encerrar sua conta no Disoh"},"content":{"rendered":"<p>Se voc\u00ea decidiu encerrar sua conta, pode encerrar sua conta no Disoh. Fazer isso da maneira correta garante que seus servi\u00e7os sejam encerrados de forma adequada, que voc\u00ea mantenha tudo o que deseja salvar e que n\u00e3o receba mais cobran\u00e7as. Este guia explica as etapas para encerrar sua conta da maneira correta e o que voc\u00ea deve levar em considera\u00e7\u00e3o antes de faz\u00ea-lo.<\/p>\n<h2>Antes de encerrar sua conta<\/h2>\n<p>Encerrar uma conta \u00e9 uma decis\u00e3o importante, por isso vale a pena se preparar com anteced\u00eancia. Reserve um momento para:<\/p>\n<ul>\n<li><strong>Fa\u00e7a backup dos seus dados:<\/strong> baixe os arquivos do site, os bancos de dados e quaisquer e-mails que voc\u00ea queira manter.<\/li>\n<li><strong>Transferir seu dom\u00ednio<\/strong> se voc\u00ea quiser mant\u00ea-lo, transferindo-o para outra operadora.<\/li>\n<li><strong>Guarde suas notas fiscais<\/strong> para seus registros, antes que voc\u00ea perca o acesso.<\/li>\n<li><strong>Verifique se nada importante ainda depende dos seus servi\u00e7os,<\/strong> como endere\u00e7os de e-mail ativos.<\/li>\n<\/ul>\n<h2>Passo 1: Cancele seus servi\u00e7os ativos<\/h2>\n<p>Uma conta com servi\u00e7os ativos n\u00e3o pode ser simplesmente desativada, pois esses servi\u00e7os ainda est\u00e3o em funcionamento e s\u00e3o cobrados. Primeiro, solicite o cancelamento de cada servi\u00e7o ativo na se\u00e7\u00e3o \u201cServi\u00e7os\u201d, escolhendo entre \u201cimediato\u201d ou \u201cno final do prazo\u201d, conforme sua prefer\u00eancia. Isso interrompe futuras renova\u00e7\u00f5es e cobran\u00e7as.<\/p>\n<h2>Etapa 2: Liquidar todas as faturas pendentes<\/h2>\n<p>Certifique-se de que n\u00e3o haja faturas pendentes em sua conta. Liquidar o saldo evita avisos de cobran\u00e7a ou multas por atraso e mant\u00e9m sua conta em situa\u00e7\u00e3o regular no momento do encerramento.<\/p>\n<h2>Etapa 3: Encerrar a conta<\/h2>\n<p>Depois que os servi\u00e7os forem cancelados e o saldo estiver zerado, voc\u00ea poder\u00e1 encerrar a conta. Dependendo da configura\u00e7\u00e3o, talvez seja poss\u00edvel fazer isso nas configura\u00e7\u00f5es da sua conta, ou talvez seja necess\u00e1rio entrar em contato com o suporte para concluir o encerramento:<\/p>\n<ul>\n<li>Verifique seu perfil ou as configura\u00e7\u00f5es da sua conta para ver se h\u00e1 uma op\u00e7\u00e3o para encerrar a conta.<\/li>\n<li>Caso n\u00e3o haja nenhuma, abra um ticket de suporte ou entre no chat ao vivo solicitando o encerramento da conta.<\/li>\n<li>Confirme a solicita\u00e7\u00e3o quando for solicitado.<\/li>\n<\/ul>\n<h2>O que acontece ap\u00f3s o encerramento<\/h2>\n<p>Ap\u00f3s o encerramento da sua conta, os servi\u00e7os ser\u00e3o encerrados e os dados associados a eles ser\u00e3o removidos; por isso, \u00e9 importante fazer um backup antes. Voc\u00ea n\u00e3o receber\u00e1 mais cobran\u00e7as. Se decidir voltar mais tarde, ser\u00e1 necess\u00e1rio criar uma nova conta.<\/p>\n<h2>Est\u00e1 pensando em sair por causa de algum problema?<\/h2>\n<p>Se voc\u00ea est\u00e1 pensando em encerrar sua conta porque algo n\u00e3o est\u00e1 funcionando ou porque n\u00e3o est\u00e1 satisfeito, vale a pena entrar em contato conosco primeiro. Muitas vezes, \u00e9 poss\u00edvel resolver um problema ou ajustar um plano para que voc\u00ea obtenha o que precisa sem precisar encerrar a conta. Nossa equipe gostaria sinceramente de ter a oportunidade de ajud\u00e1-lo.<\/p>\n<h2>Precisa de ajuda?<\/h2>\n<p>Se voc\u00ea precisar de ajuda para fazer backup dos seus dados, transferir um dom\u00ednio ou encerrar sua conta, nossa equipe de suporte poder\u00e1 orient\u00e1-lo por meio do chat ao vivo.<\/p>","protected":false},"excerpt":{"rendered":"<p>If you have decided to leave, you can close your Disoh account. Doing it properly ensures your services end cleanly, you keep anything you want to save, and you are not billed again. This guide walks through the steps to close your account the right way, and what to consider before you do. Before you [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[14],"doc_tag":[],"class_list":["post-3859","docs","type-docs","status-publish","hentry","doc_category-account"],"year_month":"2026-10","word_count":414,"total_views":"185","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Jorn","author_nicename":"jorn","author_url":"https:\/\/disoh.com\/pt\/author\/jorn\/"},"doc_category_info":[{"term_name":"Account","term_url":"https:\/\/disoh.com\/pt\/docs-category\/account\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Close Your Disoh Account &#8211; Disoh<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/disoh.com\/pt\/suporte\/como-encerrar-sua-conta-no-disoh\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Close Your Disoh Account &#8211; Disoh\" \/>\n<meta property=\"og:description\" content=\"If you have decided to leave, you can close your Disoh account. 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