{"id":3851,"date":"2026-07-22T17:40:58","date_gmt":"2026-07-22T17:40:58","guid":{"rendered":"https:\/\/disoh.com\/support\/how-to-cancel-a-service-or-request-a-cancellation\/"},"modified":"2026-07-22T17:40:58","modified_gmt":"2026-07-22T17:40:58","password":"","slug":"comment-resilier-un-service-ou-demander-une-resiliation","status":"publish","type":"docs","link":"https:\/\/disoh.com\/fr\/support\/how-to-cancel-a-service-or-request-a-cancellation\/","title":{"rendered":"Comment r\u00e9silier un service ou demander une r\u00e9siliation"},"content":{"rendered":"<p>Si vous n'avez plus besoin d'un forfait d'h\u00e9bergement, d'un nom de domaine ou d'un autre service, vous pouvez demander sa r\u00e9siliation directement depuis votre espace client. Une r\u00e9siliation effectu\u00e9e correctement vous garantit de ne plus \u00eatre factur\u00e9 et que le service prendra fin \u00e0 la date pr\u00e9vue. Ce guide explique comment demander une r\u00e9siliation et pr\u00e9sente les options qui s'offrent \u00e0 vous dans ce cas.<\/p>\n<h2>Avant d'annuler<\/h2>\n<p>La r\u00e9siliation d'un service peut entra\u00eener la suppression de donn\u00e9es et rendre un site web ou une messagerie \u00e9lectronique inaccessibles ; il est donc recommand\u00e9 de prendre le temps de v\u00e9rifier certains points au pr\u00e9alable :<\/p>\n<ul>\n<li><strong>Sauvegardez tout ce que vous souhaitez conserver,<\/strong> tels que les fichiers de sites web, les bases de donn\u00e9es et les e-mails.<\/li>\n<li><strong>Transf\u00e9rer votre nom de domaine<\/strong> si vous pr\u00e9voyez de le conserver ailleurs.<\/li>\n<li><strong>Assurez-vous qu'aucun \u00e9l\u00e9ment important ne d\u00e9pend de ce service,<\/strong> tels que les comptes de messagerie encore utilis\u00e9s.<\/li>\n<\/ul>\n<h2>Comment demander une annulation<\/h2>\n<ul>\n<li>Connectez-vous \u00e0 votre espace client.<\/li>\n<li>Ouvrir <strong>Services<\/strong> puis s\u00e9lectionnez le service que vous souhaitez r\u00e9silier.<\/li>\n<li>Choisissez le <strong>Demande d'annulation<\/strong> option sur la page du service.<\/li>\n<li>S\u00e9lectionnez le type d'annulation (voir ci-dessous) et indiquez bri\u00e8vement le motif si on vous le demande.<\/li>\n<li>Envoyez la demande pour la valider.<\/li>\n<\/ul>\n<h2>R\u00e9siliation imm\u00e9diate ou \u00e0 la fin du contrat<\/h2>\n<p>On vous proposera g\u00e9n\u00e9ralement deux options de timing, et il est important de choisir la bonne :<\/p>\n<ul>\n<li><strong>Fin de la p\u00e9riode de facturation :<\/strong> Le service reste actif jusqu'\u00e0 la fin de la p\u00e9riode d'abonnement pay\u00e9e en cours ; vous profitez ainsi de ce que vous avez d\u00e9j\u00e0 pay\u00e9. C'est l'option la plus courante.<\/li>\n<li><strong>De toute urgence :<\/strong> le service est imm\u00e9diatement r\u00e9sili\u00e9, ce qui le rend indisponible plus t\u00f4t et ne laisse pas attendre la fin de la p\u00e9riode de validit\u00e9.<\/li>\n<\/ul>\n<h2>Que se passe-t-il apr\u00e8s une annulation ?<\/h2>\n<p>Une fois votre r\u00e9siliation trait\u00e9e \u00e0 la date choisie, le service prend fin et les futures factures correspondantes sont annul\u00e9es. Si vous aviez mis en place des pr\u00e9l\u00e8vements automatiques, ce service ne vous sera plus factur\u00e9. N'oubliez pas que les donn\u00e9es associ\u00e9es au service risquent d'\u00eatre supprim\u00e9es ; c'est pourquoi il est important d'effectuer une sauvegarde au pr\u00e9alable.<\/p>\n<h2>Tu as chang\u00e9 d'avis ?<\/h2>\n<p>Si vous avez demand\u00e9 une r\u00e9siliation mais que vous souhaitez finalement conserver le service, vous pouvez souvent annuler votre demande depuis la page du service avant la date de r\u00e9siliation, ou contacter le service client pour obtenir de l'aide. Il est essentiel d'agir avant la date pr\u00e9vue.<\/p>\n<h2>D\u00e9pannage<\/h2>\n<ul>\n<li><strong>Pas de possibilit\u00e9 d'annulation :<\/strong> Pour certains services, il est n\u00e9cessaire de contacter le service client afin de proc\u00e9der \u00e0 la r\u00e9siliation.<\/li>\n<li><strong>Annul\u00e9 par erreur :<\/strong> contactez rapidement le service d'assistance pour voir s'il est possible d'annuler cette op\u00e9ration.<\/li>\n<li><strong>Toujours en cours de facturation :<\/strong> V\u00e9rifiez que la demande d'annulation a bien \u00e9t\u00e9 envoy\u00e9e et consultez l'\u00e9tat du service.<\/li>\n<\/ul>\n<h2>Besoin d'aide ?<\/h2>\n<p>Si vous h\u00e9sitez \u00e0 r\u00e9silier votre abonnement ou si vous souhaitez conserver votre nom de domaine tout en mettant fin \u00e0 votre h\u00e9bergement, notre \u00e9quipe d'assistance peut vous aider via le chat en direct.<\/p>","protected":false},"excerpt":{"rendered":"<p>If you no longer need a hosting plan, domain, or other service, you can request its cancellation directly from your client area. Cancelling correctly ensures you are not billed again and that the service ends when you expect. This guide explains how to request a cancellation and the options you have when doing so. Before [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[14],"doc_tag":[],"class_list":["post-3851","docs","type-docs","status-publish","hentry","doc_category-account"],"year_month":"2026-07","word_count":395,"total_views":"28","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Jorn","author_nicename":"jorn","author_url":"https:\/\/disoh.com\/fr\/author\/jorn\/"},"doc_category_info":[{"term_name":"Account","term_url":"https:\/\/disoh.com\/fr\/docs-category\/account\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Cancel a Service or Request a Cancellation &#8211; Disoh<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/disoh.com\/fr\/soutien\/comment-resilier-un-service-ou-demander-une-resiliation\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Cancel a Service or Request a Cancellation &#8211; Disoh\" \/>\n<meta property=\"og:description\" content=\"If you no longer need a hosting plan, domain, or other service, you can request its cancellation directly from your client area. 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